But, unfortunately, Mastercard Concierge service is not connected to your telephone number.
To connect the service, please contact your bank.
1. How can I connect to MasterCard Concierge?
Purchase a banking product that includes MasterCard Concierge service. As soon as you get a card, you can start using MasterCard Concierge servicePurchase a banking product that includes MasterCard Concierge service. As soon as you get a card, you can start using MasterCard Concierge service.
2. What is the mechanism for using MasterCard Concierge?
1. Phone (or text or email your request with a brief specification); 2. The request is accepted for processing; 3. A manager will agree on details with you (a convenient form of receiving information – a text message, an email, a telephone call, the time of request fulfillment); 4. If you have any further questions, you can always telephone or email for further clarification at any time.
3. What are the typical examples of using MasterCard Concierge (Gold, Platinum, and Elite Packages)?
• Organizations’ contact information; • Booking a taxi; • Searching for air and railway tickets; • Flowers delivery; • Information on currency exchange rates; • Weather forecast; • Theatre and cinema listings; • Searching for concert tickets; • Booking tables in restaurants; • Shopping services (searching and booking); • Selecting presents; • Apartment (house) rentals; • Tour arrangements; • Booking a transfer; • A guide’s service arrangement; • A translator’s/interpreter’s services arrangement; • Domestic staff recruitment (a babysitter, a governess); • Medical appointments etc.
4. How can I get additional information on MasterCard Concierge options?
You can contact our bank for further information, or just clarify with MasterCard Concierge at the following telephone number +38 044 593 11 11 or text a message to this number +38 093 177 77 74, or email at [email protected]
5. What are the working hours of MasterCard Concierge?
MasterCard Concierge works for You non-stop 24 hours a day, 7 days a week.
6. What is MasterCard Concierge telephone number?
For Your convenience there are following telephone numbers: +38 044 593 11 11 – You can phone us at this number at any time of the day and leave Your requests. +38 093 177 77 74 – You can text us to this number round-the-clock.
8. Is it possible to text a request to MasterCard Concierge?
Is it possible to text a request to MasterCard Concierge?
9. Does the way of communicating a request (phoning, emailing, texting) affect the quality and promptness of my request fulfillment?
No. All Your requests are fulfilled equally meticulously and promptly.
10. How much does MasterCard Concierge service cost?
MasterCard Concierge services of information search and arrangement are free of charge. The cost of goods and services booked is paid by You additionally. For instance: You booked a flower delivery. The delivery search and arrangement is free for You while the cost of flowers and delivery is chargeable (to be paid by You additionally).
11. Can anyone use MasterCard Concierge on my behalf?
MasterCard Concierge service can be used only personally by you. In case you are on Elite Package service, you can activate the service for anyone of your choice: your personal assistant, wife, secretary etc.
12. Can I use MasterCard Concierge abroad? What are the specifics of using MasterCard Concierge abroad?
MasterCard Concierge functions worldwide. Service abroad is identical to service in Ukraine. That is, you just need to telephone to +38 044 593 11 11 or text your request brief specification to +38 093 177 77 74, as well as email your request at [email protected]
13. What are the restrictions for using MasterCard Concierge in general?
MasterCard Concierge fulfils almost any requests (within your package). Some requests cannot be fulfilled for reasons beyond our control. In such cases MasterCard Concierge will attempt to offer you an alternative. For example: you are in Austria on holiday in the mountains and wish to fly from one resort to another on a helicopter after 06:00 p.m. But helicopter flights are allowed only before 06:00 p.m. (through poor visibility). In this case MasterCard Concierge can suggest flying on the following morning or hire a car. Other restrictions for services are stipulated by MasterCard Concierge Service Use Rules and Conditions and Service Specification. For example, immoral and illegal requests, requests beyond MasterCard Concierge competence, requests requiring immoderate or unacceptable efforts are not fulfilled.
14. What shall I do if I am dissatisfied with MasterCard Concierge work?
You can call MasterCard Concierge and leave a complaint or email your complaint at [email protected] The complaint will be considered within 24 hours after submitting it. In addition, you can assess your request fulfillment at a scale from 1(unsatisfactory) to 10 (excellent), 0 (do not text messages with a request for assessment).you receive an offer to assess the manager’s work in a text message sent automatically in 10% of randomly chosen requests upon Closing. You have to reply to the text message with a digit from 1 to 10. The text reply is accepted and processed. For requests assessed at up to 5 inclusive you will receive a call within 24 hours to clarify and clear up the situation that arose.
15. What language is MasterCard Concierge service provided in?
Service is provided in three languages: Ukrainian, Russian, and English. To receive a service in any of the languages, you just need to contact MasterCard Concierge in this language.
16. If I am serviced within Elite Package, how shall I connect MasterCard Concierge service to another person?
To get that done you only need to call MasterCard Concierge from your telephone number and give the required data of the person to be given access to the service (full name, birth date, mobile telephone number).
17. Can you inform the person who was additionally connected within Elite Package?
Yes, you can ask a manager to telephone the person and/or send a message with MasterCard Concierge contact data. During a telephone call the person who had the service activated will be informed that the call is made as instructed by you. Also, at your discretion you can inform the person about the provided service on your own.
18. Can I change the person who was given additional access to the service (within Elite Package)?
Yes, to get that done you just need to make an appropriate call to MasterCard Concierge service. Up to 3 changes a year are allowed.
19. Is it possible to remove additional access to the service provided to a third party within Elite Package?
Yes, for this you need to make an appropriate call to MasterCard Concierge service.
20. What shall I do if I do not want to receive the service?
If you want to have the service deactivated, contact your bank.
MAIN PROVISIONS AND LEGAL REGULATION IN RESPECT OF PERSONAL DATA
The company SIA Travelcombine (hereinafter — the Company) is extremely serious about the protection of personal data of all individuals who use the services and functionality of the site mcconcierge.com.
The information you share with the Company allows us to provide you with the best experience of using products and services. We have a special privacy program for the residents of the European Economic Area (EEA), which protects all the information (personal data) about you that the Company collects, and helps to ensure the correct processing of personal data.
This document reveals the details of the process of collecting, processing and storing personal data of all individuals who use the functionality of the site mcconcierge.com.
The policy was developed in accordance with the current legislation of the European Union on the protection of personal data and is harmonized with the General Regulations on the Protection of Personal Data (General Data Protection Regulation — Regulation (EU) 2016/679).
Below, in the relevant sections, you can find the necessary information about how the Company collects, processes and stores your personal data.
If you have any other questions, please contact us directly. The contact information is provided in the USEFUL INFORMATION section.
YOUR RIGHTS REGARDING PERSONAL DATA
You always have a choice as to how the Company uses your personal data. In particular, you always have the right to object to the use of your personal data by the Company when providing services or creating anonymized and aggregated marketing reports. You can also object to our marketing communications. In that case, please let us know by e-mail at [email protected] When using the functionality of the site mcconcierge.com and/or providing you services, the Company will send you a special request in the form of a special window when you go to the site mcconcierge.com, or in the form of a message in the messenger program, with a proposal to allow or deny the use of personal data by clicking on a certain button or by sending a specific message.
Please note that in case of your refusal to grant permission for the processing of your personal data by the Company as a data controller or the Payment provider as a data processor, the Company will not be able to provide you with the services provided by the site mcconcierge.com
The company respects the rights of the residents of the European Economic Area (EEA) to access,
correction and request for the destruction or limitation of their personal data in accordance with the requirements of the law.
Since the Company is the controller of your personal data:
You have the right to know whether the Company stores your personal data. If yes, then you have the right to request a copy of the stored data, or in some cases provide the information to another data controller. If your personal data stored by the Company is incorrect or incomplete, you have the right to ask the Company to update it.
You have the right to object to the processing of your personal data.
You can also ask the Company to remove or limit the use of your personal data. If the Company processes your personal data based on your consent, you have the right to withdraw your consent at any time.
In order to exercise your rights with respect to your personal data, as well as all other rights defined by law, please contact us by e-mail [email protected]_and a responsible employee of the Company will help you. Please note that the Company may require your identification.
If you believe that the Company has processed your personal data in violation of applicable law, you can complain to the Department of processing and storage of personal data of the Company. Please note that this may require your identification.
PERSONAL DATA THE COMPANY COLLECTS
Personal data is any information related to an identified or identifiable individual (data subject). An identifiable individual is a person who can be identified directly or indirectly, in particular by referring to an identifier such as a name, identification number, location data, an online identifier, or one or more factors specific to physical, physiological, genetic, mental, economic, cultural or social identity of such an individual.
In the process of using the functionality of the site mcconcierge.com by our clients, as well as providing them with the services provided by the site, the Company may collect the following information:
surname, name and patronymic of the client;
identification number of the client;
passport data of the client (in the case of payments to the client's card);
when interacting with the electronic payment service ‘Yandex.Money’ — the client’s electronic wallet number.
The Company also collects information about your interactions with the Company, when you visit the mcconcierge.com website and during telephone contacts with the Company.
USE AND STORAGE OF PERSONAL DATA
The company uses the personal data of the clients who use the functionality of the site mcconcierge.com solely for carrying out client identification when providing services provided by the site mcconcierge.com and requiring such identification.
Such usage also involves their transfer to the data processor — the payment provider, for making payments in the event that the provision of services involves payments to such clients.
In addition, the Company may store and use personal data of the client for the implementation of his profiling (evaluation of certain personal aspects relating to the client) in order to improve the quality and range of services offered to such a client.
The storage of personal data of clients is carried out by the Company until the actual provision of services, however, in any case, not more than 1 (one) year from the date of their provision to the Company.